We're here to assist you and address any inquiries you may have.
If you require assistance, kindly complete the form below. When doing so, please utilize specific subjects like #PRODUCT INQUIRIES or #ORDER TRACKING AND STATUS to clearly convey your needs. We will endeavor to respond promptly, typically within 24 hours.
send all emails to: capsquad@crispcapflow.com
#Product Inquiries: (include sku or specific product name/description)
a. Asking about hat styles, colors, sizes, or materials available.
b. Requesting information about further product specifications and features that are not currently provided.
#Order Tracking and Status: (include order number or copy of receipt)
a. Checking the status of an existing order.
b. Inquiring about expected delivery dates or tracking information.
#Returns, Exchanges, and Products Issues:
a. We do not do returns but if there is an issue that has transpired see our policy page, if you have any other questions regarding this topic let us know
b. SEE POLICIES HERE
#Incorrect or Damaged Item
a. If you've received a product that is incorrect, wrong size, color, item...
b. If you've received a product that arrived damaged
c. If you've received a product that is not as described/expected
# I May Have Ordered the Wrong Item
a. If the issue you're facing is a result of an ordering error on your part, our policy may not accommodate refunds or replacements, but we are committed to assisting you in finding a resolution that minimizes any inconvenience you may have experienced.
b. We'll work together to explore suitable solutions and try to help you avoid similar challenges in the future. Your satisfaction is important to us.
#Sharing + (Gallery, product, model)
a. Are you interested in sharing pictures that could be used in our gallery
b. Are you interested in sharing pictures that could be used in our product descriptions
c. Are you interested in sharing pictures that could be used to model our products
#Billing and Payment Issues:
a. Addressing concerns regarding payment transactions or billing discrepancies.
b. Requesting assistance with processing payments.
#Technical Support:
a. Reporting website glitches, errors, or issues with the checkout process.
b. Seeking help with account login or password reset.
#Feedback and Reviews:
a. Providing feedback on their shopping experience, product satisfaction, or suggestions for improvement.
b. Submitting reviews or testimonials about the hats they purchased.
#Bulk or Wholesale Inquiries:
a. Expressing interest in purchasing hats in bulk or as part of a wholesale order.
b. Requesting information about wholesale pricing, minimum order quantities, or customization options for bulk orders.
#Promotions and Discounts:
a. Seeking information about ongoing or upcoming sales, discounts, or promotions on hats.
b. Inquiring about eligibility for specific discounts or coupon codes.
#Loyalty Programs and Memberships:
a. Inquiring about loyalty programs, memberships, or rewards associated with making purchases.
b. Requesting assistance with enrolling in loyalty programs or understanding associated benefits.
#Social Responsibility and Sustainability:
a. Seeking information about the company's sustainability practices, ethical sourcing, or charitable initiatives related to hat production.
b. Inquiring about environmentally friendly packaging options.
#Partnerships and Collaborations:
a. Expressing interest in collaborating or partnering with Crisp Cap Flow for promotional events or joint ventures.
b. Requesting information on how to become a brand affiliate or ambassador for the hat products.
#Customer Support:
a. If you have any questions, comments, or concerns that haven't been addressed by the options provided on this page